Refund policy

Refund & Return Policy

Last Updated: August 7, 2026

Thank you for shopping with DASH CREATIONS LLC. We value your satisfaction and strive to provide high-quality workspace accessories and exceptional customer service.

Please read this Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible products within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be unused and in its original condition;
Include all original packaging, accessories, manuals, and inserts;
Show no signs of damage caused by misuse or improper handling;
Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Clearance or final sale items;
Gift cards;
Customized or personalized products;
Products damaged due to customer misuse;
Products returned without original packaging;
Products returned after the 30-day return period.

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

Your order number;
A description of the issue;
Clear photos of the product;
Photos of the packaging and shipping label.

After reviewing your request, we may offer one of the following solutions:

A replacement product;
A full refund;
A partial refund;
Store credit, where appropriate.

4. Return Authorization

Before returning any product, you must contact our Customer Support team to obtain return authorization.

Returns sent without prior authorization may be refused or delayed.

To request a return, please contact:

Email:

dashcreationsllc@dashcreationss.com

5. Return Shipping

If the return is due to:

Our Error

Examples include:

Wrong item shipped;
Defective product;
Damaged during shipping.

DASH CREATIONS LLC will cover the return shipping cost.

Customer Preference

Examples include:

Ordered the wrong product;
Changed your mind;
No longer needed.

The customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Refund processing times generally are:

Credit/Debit Cards: 5–10 business days
PayPal: 3–5 business days
Shop Pay / Apple Pay / Google Pay: Depending on your payment provider.

Processing times may vary depending on your financial institution.

7. Partial Refunds

In certain situations, partial refunds may be granted, including but not limited to:

Products returned with missing accessories;
Products showing signs of use;
Items damaged by the customer;
Returned products not in original condition.

The refund amount will be determined after inspection.

8. Exchanges

We currently offer exchanges only for items that are:

Defective;
Damaged during shipping;
Incorrectly shipped.

If you would like a different color, size, or model, please place a new order after completing the return process.

9. Order Cancellation

Orders may be canceled before they enter processing.

Once an order has been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to cancel an order.

10. Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

Check around your delivery location;
Contact household members or neighbors;
Contact the shipping carrier.

If the issue remains unresolved, contact us within 7 days and we will assist in investigating the shipment.

11. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect addresses provided during checkout.

If you notice an error, please contact us immediately before your order is shipped.

12. Refused Deliveries

If a customer refuses delivery without prior authorization, the customer may be responsible for:

Return shipping charges;
Original shipping costs;
Applicable carrier fees.

Any remaining balance may be deducted from the refund.

13. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback through your financial institution.

We are committed to resolving customer concerns promptly and fairly.

Fraudulent chargebacks may result in restrictions on future purchases.

14. Product Warranty

Unless otherwise specified, our products are covered against manufacturing defects upon delivery.

This warranty does not cover damage resulting from:

Misuse;
Abuse;
Unauthorized modifications;
Accidents;
Normal wear and tear;
Improper installation.

15. Limitation of Refund Rights

DASH CREATIONS LLC reserves the right to deny any refund request where we reasonably determine that:

The return policy has been abused;
Fraudulent activity is suspected;
Returned products have been intentionally damaged;
False claims have been submitted.

16. International Orders

International customers may be responsible for:

Customs duties;
Import taxes;
Brokerage fees;
Other government-imposed charges.

These fees are non-refundable.

17. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time.

Changes become effective immediately upon posting on our Website.

18. Contact Us

If you have any questions regarding returns or refunds, please contact us.

DASH CREATIONS LLC

117 S Lexington St Ste 100

Harrisonville, MO 64701-2444

United States

Email