Refund policy

This policy explains how customers may return or exchange products purchased from Dash Creations and how approved refunds are processed.

1 Return window

Customers may request a return within 30 days after delivery. We accept returns of both defective and non-defective products.

2 Eligible condition

New and lightly used products may be returned. A returned product must be in substantially the same condition in which it was received and must include all supplied parts, accessories and instructions. Original packaging is not required. Reasonable opening, inspection and light handling are permitted.

3 How to request a return

Contact customer service at dashcreationsllc@dashcreationss.com within 30 days after delivery. Include the order number, item name and reason for the request. For damaged, defective, incomplete or incorrect products, include clear photographs when reasonably available.

Wait for written authorization and return instructions before sending the product. After authorization, download and print the prepaid return label supplied by customer service. Send the approved return within 14 days after authorization.

The authorized return address will be shown on the prepaid label. Do not send a return to the business contact address unless customer service confirms that address in writing.

4 Return and exchange shipping costs

DASH CREATIONS LLC pays authorized return shipping and replacement shipping for both defective and non-defective returns and exchanges. A prepaid return label is provided after approval. No restocking fee is charged.

5 Direct exchanges

Customers may request a direct exchange within the 30-day return period. Exchanges are processed after authorization and are subject to product availability. If the requested replacement is unavailable, the customer may select another available product of equal value or receive a refund to the original payment method.

6 Refund processing

After an authorized return is received and inspected, the customer is notified of the result. Approved refunds are issued to the original payment method within 5 business days after inspection. The bank or payment provider may require an additional 3-10 business days to post the funds.

7 Damaged defective incomplete or incorrect products

DASH CREATIONS LLC accepts responsibility for resolving orders that arrive damaged, defective, incomplete or different from the product ordered. Contact customer service promptly with the order number and available photographs. We will provide an authorized replacement, exchange or refund.

8 Cancellations and order changes

A cancellation may be requested before shipment. Address corrections and other order changes must be requested through customer service and can be completed only before shipment. Once an order has shipped, the original shipment cannot be canceled or redirected.